TERMS & CONDITIONS
THESE TERMS AND CONDITIONS DO NOT IN ANY WAY AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER. The content of the pages of this website is for your general information and use only and is subject to change.
Please take a few minutes to read through the terms and conditions as these form the basis of the contract. Further information can be provided on request.
DEPOSIT & PAYMENT POLICY
When placing an order for wedding cakes we require 50% deposit, of which £100 is a booking fee, this is a non-refundable and non-transferable fee to secure the date you require and is also to cover the necessary time given to your order prior to your wedding date - this may include some of the following; administration, emails, phone calls, consultations, wedding cake samples etc. Final payment for wedding cakes is due no later than ONE MONTH before the wedding date. If the final payment is not received a reminder may be sent, if no further payment is made we will consider the order cancelled and the deposit lost.
FOOD ALLERGY DISCLAIMER
Simply Scrumptious Cupcakes is NOT an allergy-free kitchen. We cannot guarantee that our products are 100% free from ingredients that may affect those with food allergies. At Simply Scrumptious Cupcakes we recognise the seriousness of food allergies and we recommend that you contact us before you place an order to inform us of any food allergies that you or your party may have, we reserve the right to decline any orders for clients with serious food allergies. Simply Scrumptious Cupcakes will not assume any liability for adverse reactions to our products.
Please note that some food colourings may have an effect on behaviour in children.
Any delivery charges will be explained at the time of ordering.
Please note that all wedding cakes / any cake 3 tiers or more must be delivered.
CHANGES TO YOUR ORDER
Simply Scrumptious Cupcakes aims to meet your requirements and understands that sometimes situations occur which can result in you wanting to change your order. Please contact us as early as possible to ensure any changes can be actioned, generally 4 weeks’ notice is required for any changes and any changes may be subject to changes in cost depending on the design details. Please note no reduction in costs is allowed.
Please note all hired items must be returned to me directly within 48 hours days of the wedding, please do not leave any items at the venue unless otherwise agreed with me. A £40 deposit is held on all hires. Failure to return a cake stand to us promptly or in cases of loss or damage, the deposit held will be lost and we will issue an invoice for the remainder of the replacement cost, this is to be paid within 5 days.
If a customer would like fresh flowers, on their wedding cake, it is the customer’s responsibility to source the florist/flowers, unless specifically agreed with Simply Scrumptious Cupcakes. If you would like Simply Scrumptious Cupcakes to arrange these flowers on the cake, this will be included in the delivery and set up fee. The customer is responsible for ensuring are available at the time of delivery. Once the cake has been set-up at the venue, Simply Scrumptious Cupcakes does not take any responsibility for any damage to the cake from the fresh flowers, or the placement on the cake of the fresh flowers. You acknowledge that fresh flowers are not a food product, and may contain pesticides, insects, dirt, or other contaminants.
It is the customer’s responsibility to ensure that any fresh flowers displayed on or next to the cake do not contain pesticides and are food-safe (non-toxic). Simply Scrumptious Cupcakes can take no responsibility for the flowers being food-safe.
Any edible, fresh, pressed flowers provided by Simply Scrumptious Cupcakes will have been home grown without said pesticides.
We recommend extreme caution if you are considering a cake decorated with chocolate for a summer wedding (May-September). We cannot accept responsibility for any melting of the cake once it has left our possession, as we have no control over the environment / venue temperature. We can however advise you of designs that are less susceptible to melting and do everything within our control to reduce the impact on the cake.
Most cakes contain small proportions of inedible items; it is the client’s responsibility to ensure these are removed by your caterer/guests before consumption e.g. Support dowels in tiered cakes, ribbon, flower picks & flower tape etc.
COLOURS AND DESIGN
You may wish to supply us with sample colours (i.e. ribbon / material). Whilst an exact match cannot be guaranteed we will endeavour to meet your requirement as far as possible. This also applies to food colourings and icings. We can only create your finished order from what we interpret from the wording of your order; therefore it is vital you check everything is correct. It may not be possible to create exact specifications when modelling food, however we will work with you, to ensure you are happy with the design.
Products made by Simply Scrumptious Cupcakes are made by hand and accordingly there will be minor variations in appearance. All photos, illustrations and descriptions displayed on our page are for guidance purposes only.
On occasion we will photograph our cakes and we reserve the right to use any photographs for display or promotion without compensation to you. If you prefer names to be omitted on social media posts, please let us know in advance.
Cancellation by the customer: If the order is cancelled, the booking fee is non-refundable. Payment is required for any and all expenses already incurred on behalf of the finished product.
For weddings and orders over £100: if you cancel with more than 6 months, the booking fee will be retained, cancellation within 6 months of the date, 50% deposit of the full payment will be retained; cancellation within 3 months of the date 75% of the full payment will be invoiced. This is to cover monies lost as Simply Scrumptious Cupcakes will have turned away other business for your order, it is very unlikely we could re-fill the date at such short notice. If you cancel your wedding cake within 1 month your event full payment will be retained.
Cancellation by Simply Scrumptious Cupcakes : We shall not be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control including but not limited to any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, government act, act of war, terrorism, act of God, or from any industrial dispute or strike whatsoever. In the event of exceptional circumstances, such as serious illness, Simply Scrumptious Cupcakes will give as much notice as possible if we are unable to fulfil your order. We will endeavour to find a trusted supplier who can produce your order to a high standard and will refund you any monies already paid.
Postponements: In the event that you wish to postpone your wedding, please let us know as soon as possible. Your previous booking will be considered cancelled, will be subject to the cancellation policy above and a new booking will be placed for the new date. If you wish to re-book for a new date the deposit already paid may be carried over to the new date. New bookings will be subject to any price increases since the original booking was made.
Complaints are extremely rare in the world of cakes and we have never had a complaint as yet. If you are not happy please ensure you make this known when accepting your cake. This gives us the opportunity to correct any problems. We are not responsible for mistakes made by the customer i.e. incorrect / misspelled names or incorrect choice of cake. We always take photographs of the cakes prior to delivery / collection.
Some complaints may require further investigation and an immediate refund may not always be possible. Cakes, or part of cakes and cupcakes, must be returned to us within 24 hours to ensure we are able to fairly assess the nature of the complaint. The cake must have been stored at the correct temperature and in the box we supplied, out of the sun and away from damp conditions or heat. If you are complaining for a refund you must return at least 75% of the uneaten product within 24 hours of delivery.
We do not refund for customers that have simply changed their mind or if the cake has been damaged out of our care.
We do not accept complaints for not liking the taste of our products mainly because individual's tastes are different. We can offer a tasting service for a small fee which allows you the opportunity to taste our products should you wish to do so prior to ordering.
ACCEPTANCE OF CAKE UPON COLLECTION/DELIVERY
No responsibility can be taken by Simply Scrumptious Cupcakes for any subsequent damage once the cake has been handed over to the customer or venue. Simply Scrumptious Cupcakes will not be liable should the customer believe there are any problems with the cake once it has been accepted, this includes design, colour etc.